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Refund Policy

Coffee Gear Online policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our products are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering from Coffee Gear Online you agree and acknowledge these terms and conditions.


  • Once you have received your item(s), please check immediately for any damage.
  • We are committed to provide you a quality product and to be 100% satisfied.

Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase.

Items purchased at full price that meet the Coffee Gear Online terms and conditions can be returned for a refund, credit or exchange. Please follow steps outlined below.

Please choose items carefully when ordering, we do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

  • We do not refund if you don't like the item, or after being used, or find it unsuitable after being used.
  • If something is not right, please report your issue to Coffee Gear Online within 5 working days after receiving your item(s).
  • We will let you Exchange, or Refund with a Credit note if the item(s) meets the following conditions below,
    - Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.
    - We do not provide the shipping cost for any refunds or exchanges.
    - The purchase price included the shipping cost; therefore the amount of refund will have shipping cost deducted from your total amount.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

  • It is physically faulty or damaged in some way.
  • The incorrect item was shipped or does not match the description and/or images of the item.
  • The item was out of stock or unavailable at the time the order was placed.
  • Damage to the item has occurred during shipping.


  • Return shipping will be your own cost, as all items have been carefully inspected for quality before shipping.
  • If your parcel is being returned to sender due to any reason such as:
    - Unclaimed
    - Incomplete/Insufficient Address
    - Undeliverable as Addressed
    - Prohibited Import / Denied Entry by Customs, Refused, etc.
  • The shipping fees will not be reimbursed unless the item is Faulty or Damage to the item has occurred during shipping.
  • Please note that we don't refund the cost of shipping. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.
  • By ordering with Coffee Gear Online, you agree and acknowledge these terms and conditions.



  1. Contact us via email first to setup an authorization. All items shipped without a valid authorization are subject to refusal at our warehouse. Please provide us - with your full name, invoice number, contact phone number and the product you wish to return.
  2. We will reply with an authorization number and the return address.
  3. Item must be kept unopened and unused with all original packaging and contents.
  4. Send the item back to us using an insured and tracked courier service, packed in secure packaging. 

Important - Send us the courier tracking number.

Please note that we don't refund the cost of shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured courier service as we will not accept and compensate for items which are lost or damaged in transit.

Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your own expense.

Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions about our policy just get in touch with our customer service team by emailing us at